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I can see my child’s booking but I can’t make any changes to it. Why?


Updated by ACTIVESG

Only the parent who booked or balloted on behalf of the child can edit and manage the booking, including:

  • Receiving ballot result notifications via SMS and/or email

  • Cancelling pending ballots

  • Paying for a successful ballot


If your child has bookings or ballots made by another parent, you can still view your child's:

  • Pending ballots

  • Ballot results

  • Upcoming bookings

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