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Why can’t I log in using passkey on my iPad?

Updated by SINGPASS

If you can't log in using passkey on your iPad, the most common cause is that Bluetooth is turned off.

How to check if Bluetooth is turned on

  1. Go to Settings on your iPad

  2. Tap on Bluetooth

  3. Check if the Bluetooth toggle is green (on) or grey (off)

  4. If it is turned off, tap the toggle to turn it on

Once the Bluetooth on your iPad is turned on, try logging in again with passkey.

Topics:

Account UsageLogin using Passkey

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