Why am I getting an error when I try to log in with my passkey?

Question

Accepted Answer

If you see an error code when trying to log in using passkey, please refer to the table below.

If you see these codes:

What is happening?

What you should do

992-AL904

992-AL008

992-AL009

992-AL010

Sign-in verification failed

If you are unable to use your passkey to log in to Singpass, try accessing your account using other login methods such as Singpass QR login, Singpass ID and password, Face Verification, and SMS One-Time Password (OTP).

992-AL910

General

If you are still unable to log in using passkey, you may contact the Singpass Helpdesk for assistance.

Why am I getting an error when I try to log in with my passkey?

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