We are aware of a technical issue (error code 83-T991) affecting some Xiaomi devices after recent OS updates. This error prevents the app from working properly during setup. We are working on a fix to resolve the issue as soon as possible.

In the meantime, please try these troubleshooting tips:

• Make sure your app is updated to the latest version

• Update your OS and PlayStore/AppGallery if any updates are available

• Re-install the app, reboot your phone, turn off any VPN, and try onboarding again right after reboot

Alternatively, you can continue accessing digital services with Singpass through your web browser:

1. Open your browser (Chrome, Safari, etc.)

2. Go to the digital service website

3. Log in with your username, password, and Two-Factor Authentication (2FA)