This error may occur when you are trying to set up the Singpass App on an Apple device. 

Here’s what you can try:

1. Switch networks – Try using mobile data instead of Wi-Fi, or vice versa.
   
   

2. Turn off any VPN that may be active on your device.
   
   

3. Reset your network settings, then try again.
   
   

   • Guide for resetting network settings (Apple devices)

Alternative login options:

• Use a web browser to log in via your Singpass ID and password, followed by SMS One-Time Password (OTP) or face verification.
  

• If available, set up the Singpass app on another smart device, such as a tablet, to complete your transaction.