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I think I got scammed / I suspect my account has been compromised. How can I recover my account?

Reporting a scam or account compromised

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Follow these steps to recover your account:

  1. Reset your password using Singpass Face Verification

  2. Log in to Singpass using your new password, followed by Singpass Face Verification

  3. Select “My account” > “Update profile” to update your mobile number and email address

  4. Reinstall the Singpass app on your device. This ensures that only you have access to your Singpass app.


For assistance on securing your account, call Singpass Helpdesk at 6335 3533 and press “9” for 24-hour scam support. You should also lodge a police report.


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