If you have experienced monetary loss, act quickly to limit further losses:

1. Contact your bank immediately to secure your accounts and prevent unauthorised transactions.

2. Suspend your Singpass account by calling the Singpass Helpdesk at +65 6335 3533 and pressing 9. Follow the steps in this guide

3. File a police report online via the Electronic Police Centre website, or visit your nearest Neighbourhood Police Centre (NPC) / Neighbourhood Police Post (NPP).

If you suspect your account has been compromised, follow these account recovery steps to secure your Singpass account immediately:

1. Reset your Singpass password immediately to prevent unauthorised access. You can follow the steps in this guide

2. Change your Singpass ID by following this guide

3. Review your Singpass transaction history on the Singpass website portal or app for unfamiliar activities.

4. Re-install the Singpass app on your trusted device. This helps ensure only your device is linked to your Singpass account.

The Singpass Helpdesk remains contactable from Monday to Friday, 9am to 6pm (closed on Saturdays, Sundays, and Public Holidays). You can call us at +65 6335 3533 or submit a feedback form, and our helpdesk officers will follow up with you.