Watch this video for tips to improve your Singpass Face Verification experience.

Common reasons for failure

Your Singpass Face Verification may be unsuccessful if:

• Your environment is too dark or has poor lighting

• There is strong lighting behind you (like a window or bright lamp)

• Your face is covered by a mask, sunglasses, or hat

• You move during the scanning process

• Your camera resolution is below 2 megapixels

• Your device camera is dirty or blocked

What to do next

You can try again by ensuring that you:

• Increase your screen brightness to maximum

• Use good lighting (e.g. turn on room lights)

• Remove any face accessories (e.g. mask, sunglasses, or hat)

• Stay completely still during scanning

• Clean your camera lens

• Hold your device steady

If you are still unable to complete Singpass Face Verification after multiple attempts, please contact us and share more details about the error message you saw and your device type and model.