There may be several possible reasons for this. For ways to improve the success of Face Verification, you should ensure that:

1. Your face is not covered

2. You keep still while scanning is in progress

3. Your environment is not too dark

4. There is no strong lighting in the background

5. You use a minimum resolution of 2 megapixels for the camera

If you are unable to complete the Singpass Face Verification, please contact us.