Why is Singpass Face Verification failing for me?

Updated by CPF 4mo ago

There may be several possible reasons for this. For ways to improve the success of Singpass Face Verification, you should ensure that:

Your face is not covered
You keep still while scanning is in progress
Your environment is not too dark
There is no strong lighting in the background
You use a minimum resolution of two megapixels for the camera. If you are using a laptop, you may wish to try again using a mobile phone which has a better camera

If you require assistance with Singpass Face Verification, please contact the Singpass Helpdesk directly.

This information is sourced from CPF.

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