How do I know which is the official ScamShield App?
You can find the official ScamShield App on the Google Play store or Apple App store.
In general, please only download apps from the official app store onto your mobile phone.
A Singapore Government Agency Website
You can find the official ScamShield App on the Google Play store or Apple App store.
In general, please only download apps from the official app store onto your mobile phone.
From 31 Jan 2023, the "Likely-SCAM" header is used on all SMSes sent by local and foreign entities that use alphanumeric Sender IDs which are not registered with Singapore SMS Sender ID Registry (SSIR). IMDA's guidelines on Sender ID can be found here.As the "Likely-SCAM" header in itself is a warning to the user and functions similar to a spam filter, users are advised to exercise caution when they receive such SMSes. Users should ignore SMSes with a "Likely-SCAM" Sender ID if the content of the message is not relevant to them.
The ScamShield app does not filter SMSes with the "Likely-SCAM" Sender ID as they could contain legitimate information - e.g. OTPs from a foreign business which did not register its Sender ID in Singapore.
iOS users may have trouble enabling their call blocking & identification extension for ScamShield. Before you report the issue, please ensure you have carried out the following steps:
Updated the ScamShield app version to the latest available version on iOS App Store (ver 3.0.1).
Tried to re-enable the call blocking setting (even if you have the latest version).
Our team is working on issuing a permanent fix for the call blocking permission issue and we will be rolling out this fix over the next few weeks. We are also aware that not being able to enable call blocking permission will prevent you from reporting a scam via the ScamShield app. While this issue is being fixed, if you would like to report a scam, please use our Report a Scam form to report any scam messages or phone calls.If you have submitted feedback, we will be in touch with you as soon as a fix is rolled out.