The ScamShield app blocks scam calls on your phone through the ScamShield app. If a number is flagged by authorities, the app will block calls from that number for users who have the ScamShield app installed on their phones.

• When a ScamShield user receives a suspicious phone call, they can report the caller using the Submit a Scam Report feature.

  
  

• Following this, the authorities will review the scam call report and mark the phone number as a scam if it is assessed to be suspicious. It may take authorities some time to review scam reports based on the volume of such reports and trending scam types.

  
  

• If the phone number is marked as scam on the ScamShield database, users who have their ScamShield call blocking permissions set up and active will no longer receive calls from this phone number.

  
  

• However, if a suspicious phone number is not reported, it will not be reviewed and subsequently blocked. Therefore, if you receive a scam call, we request you to submit a scam report for it using the ScamShield app.

  
  

• By reporting, you are keeping yourself and the rest of the ScamShield community safe from such scams. 

  
  

• After submitting the scam call report, you may check the status of the phone number (i.e. if it has been blocked or marked as scam) by using our Check for Scams feature ("A number that called you").

Need more info? Here are some FAQs that might help: 

• Will the app block calls from people I know?

• Are there any privacy concerns with using the app?

• What should I do if I think ScamShield is blocking legitimate calls on my iOS device?

• Why are my incoming calls labelled as "suspected scam caller" or "scam or fraud"? 

   

If you believe a number has been wrongly blocked, you can call the ScamShield Helpline at 1799 for help to get it unblocked.