Why has my child's profile suddenly disappeared? Why do I suddenly not have access on PG?
If your child has graduated from secondary school or junior college/Millenia Institute, you will have access to PG until 31 December of the year the child graduates.
Should your child re-enter another educational institution which uses PG, you will gain access to this child's profile on PG again. The previous posts (up to 6 years' worth) will also be visible again.
If you have recently had a change of NRIC (e.g. due to citizenship change), your PG account may have been de-linked and you have no access. In this case, please approach your child's school to update them with your new FIN/NRIC number. Once the school updates your details, you will be able to access PG the next working day.
If none of these two situations apply to you, please contact the Parents Gateway helpdesk using https://go.gov.sg/pgsupport.
Related questions
How long will I have access to PG? How long will my child's information be stored in PG?
I am unable to log in to PG. What do I need to do?
My child has already registered for Primary 1 and secured a place at a primary school. Why do I have no access to PG / Why am I unable to see this child's profile in PG?
My details and/or my child's details in Parents Gateway are missing or incorrect.
