Processing times vary depending on the type of claim submitted.

10 working days from the date of submission in the GPL Portal, for all standard claims not listed below.

14 weeks from the date of receipt of the application and all relevant documents, for the following:

• Adoption Leave for Mothers

• Government-Paid Paternity Leave and Shared Parental Leave (for adoptive fathers)

• Claims for stillbirths

• Government-Paid Maternity Benefit, Government-Paid Adoption Benefit, and Government-Paid Paternity Benefit

• All appeals

• All claims that require verification of documents

Additional notes

• "Working days" refer to Mondays to Fridays, excluding public holidays.

• Incomplete submissions or inaccurate information may result in processing delays.

• Standard claims ("all other claims") that require further information from the applicant will be processed within 14 weeks from the date of receipt of all required information.

• Claims pending the employer's CPF contribution will take approximately 2 months longer to process.