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I am a merchant and I would like to refund a customer for a failed transaction where they had used the Large Family LifeSG Credits. How do I do this?

Updated by MSF

Merchants can refund the amount to the bank account that they received the moneys from, using the same transaction method (FAST) that was used in the original transaction. Merchants will need to quote the original End-to-End reference or QR reference when performing the refund transaction.

The amount will be refunded as Large Family LifeSG Credits and reflected in the customer’s LifeSG app.

Topics:

Large Families SchemeTechnical queries relating to the usage of Credits Large Family LifeSG Credits (LFLC)

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