MSF takes the safety and well-being of our social service professionals very seriously, and we do not tolerate any forms of abuse. When our professionals face threats or harassment from clients, they should promptly report the matter to the police, MSF, as well as their employers. MSF will provide guidance and support to the affected social worker while police investigations are ongoing. If a police investigation is not initiated, MSF will provide guidance to the affected social worker on lodging a magistrate’s complaint.

Individuals who harm or hurt SRH staff can be charged under the Protection from Harassment Act (POHA)’s enhanced penalties for persons who harass or abuse public service workers, as well as the Penal Code.

MSF will continue to work with SRHs to implement: (i) a supportive culture of reporting, (ii) training to manage challenging situations and deter abuse, and (iii) effective post-incident support.