I am unable to receive the access code at the Certificate Issuer’s office for him/her to retrieve my LPA in OPGO. What should I do?
Please confirm that you have indicated your mobile number correctly in your LPA application. You may do so by clicking on the LPA No. on your OPGO dashboard under the ‘Overview’ tab to access your LPA draft.
Please also check your mobile network coverage to ensure you can receive SMSes on your mobile phone.
If the issue persists, you may contact OPG at 1800 111 2222 or enquiry@publicguardian.gov.sg.
Related questions
The Donor is unable to receive the access code for me to retrieve his/her LPA in OPGO. What should I do?
It has been 3 weeks since I have received the registration acceptance letter, why is my LPA not registered yet?
What happens if I change my mobile contact number or email after I started applying for my LPA? Would I receive notifications based on my previous contact information?
Why can’t I view my LPA after logging in to OPGO with my Singpass? I have applied for my LPA using my FIN/Passport No. then.
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