The Donor is unable to receive the access code for me to retrieve his/her LPA in OPGO. What should I do?
Please ask the Donor to log in to OPGO to confirm that he/she has indicated his/her mobile number correctly in the LPA application. The Donor may do so by clicking on the LPA No. on his/her OPGO dashboard under the ‘Overview’ tab to access the LPA draft.
The Donor may also check his/her mobile network coverage to ensure he/she can receive SMSes on the mobile phone.
If the mobile number indicated in the LPA is incorrect, Donor must cancel the existing draft and make a new LPA. The Donee(s) and Replacement Donee (if any) must accept the appointment again.
If the issue persists after checking that the mobile number indicated is correct, you may contact OPG at 1800 111 2222 or enquiry@publicguardian.gov.sg.
Note: Airtime charges apply for mobile calls to 1800 service lines.
Related questions
I am unable to receive the access code at the Certificate Issuer’s office for him/her to retrieve my LPA in OPGO. What should I do?
How can I find help on using OPGO?
Can a Donor still submit an LPA in hardcopy after the launch of OPGO?
What happens if I change my mobile contact number or email after I started applying for my LPA? Would I receive notifications based on my previous contact information?
