The service standards for processing of Government-Paid Leave Schemes (GPLS) are:

14 weeks from the day of receipt of application and all relevant documents for

• Adoption Leave for Mothers

• Government-Paid Paternity Leave and 2013 - Shared Parental Leave (for adoptive fathers)

• Claims for stillbirths

• Government-Paid Maternity Benefit,

• Government-Paid Adoption Benefit and

• Government-Paid Paternity Benefit

• All appeals

• All claims that require verification of documents

10 working days from the day of submission in GPL portal

• All other claims

Notes:

• "Working days" refer to Mondays to Fridays, excluding public holidays.

• Incomplete submissions or inaccurate information would result in delays in processing.

• "All other claims" that require further information from the applicant will be processed 14 weeks from the day of receipt of all required information.

• Claims that are pending employer's CPF contribution will take around 2 months longer to process.