I am an EA. Why must I refund employers where the termination of the MDW's employment is beyond my control?

Question

Accepted Answer

For scenarios where the termination of the MDW’s employment is due to factors beyond the control of both the EA and the employer, the cost of the service fee will be a shared responsibility between the EA and the employer, where the EA refunds at least 50% and the employer pays the remaining.

This information is sourced from MOM

I am an EA. Why must I refund employers where the termination of the MDW's employment is beyond my control?

Related questions

I am an employment agent. Can I pro-rate the amount of fees to be refunded to the employer based on the period of termination within the first six months (e.g., refund 25% of the fees if the MDW is terminated within the first three months)?

I am an MDW employer. Why do I need to notify the EA before cancelling the MDW’s work permit in order to get a refund?

I am an MDW employer. Am I eligible for the refund if I initiated the termination of my MDW’s employment or if my MDW decided to quit?

Why did MOM introduce the service fee refund policy?