Can licensees refer their patients to the relevant websites for fee-related information (e.g., MOH fee benchmarks, CPF MediSave and MediShield Life claims calculator to check on estimate claimable coverage) as part of the financial counselling?
There are no restrictions on a licensee referring a patient or a patient’s authorised representative to the relevant websites on fees related to the treatment or procedure the patient is receiving. However, for avoidance of doubt, such referrals to websites should not substitute financial counselling.
The licensee must still ensure that the patient or the patient’s authorised representative is aware of and understands the estimated price or price range, applicable subsidies, as well as the applicable MediShield Life benefits (e.g., deductible, co-insurance, claim limits, etc) and MediSave withdrawal limits for the patient’s treatment or procedure.
Licensees may share an estimate of MediShield Life payout and MediSave deduction amounts, provided that these estimates are generated by CPFB- or MOH-endorsed sources.
The licensee must obtain the patient’s or the patient’s authorised representative’s acknowledgement of receiving the financial counselling in writing (either paper record, or as an electronic record).
Related questions
Is it compulsory to reflect MediShield Life computations in all financial counselling materials?
When patients are informed of referral or appointment to new services and/or treatments over the phone, would we be expected to provide financial counselling?
For the conduct of financial counselling where there is a change in the licensee’s fees for the treatment or procedure that the patient is undergoing, is there a guide to define fee changes or is there a range that we can work within?
How do I claim from MediShield Life?
