When patients are informed of referral or appointment to new services and/or treatments over the phone, would we be expected to provide financial counselling?
Price Transparency Requirements, Financial Counselling
It depends on what is discussed over the phone. If the call is just to make referral or appointment, financial counselling is not required yet. If the treatment is discussed over the phone and the treatment is eligible for financial counselling e.g., MediShield Life claimable medical treatments, the full financial counselling should be done for such new services.
Related questions
Is financial counselling applicable for drugs, and if yes, is there a need to obtain acknowledgment too?
Is the financial counselling requirement applicable to medical treatments rendered at patients’ homes?
Can licensees conduct the financial counselling for their patients via online platforms?
Why must we still provide financial counselling when the patient does not want it?
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