A licensee must maintain business continuity at all times, on top of having business continuity plans (BCPs).

During service disruption, the actual actions that the licensee needs to take to maintain business continuity will depend on the situation. As the situation may or may not have been planned for in the BCP, or the interventions planned for such a scenario may not be completely suited for the actual situation, our intent is not to bind the licensees to strictly or only implementing what was covered in the BCP.

Should a licensee fail to maintain business continuity in practice, and this presents potential or actual harm to patient safety or welfare, the licensee would be liable for the non-compliance, even if the licensee had developed a BCP.