When an application for voluntary mediation is received at the CMC, the process is as follows:

1. Acknowledgment: You will receive an acknowledgment of your application.

2. Assessment: We will assess your case to determine its suitability for mediation.

3. Invitation to the other party (Respondent): If your application is found suitable for mediation at the CMC, we will invite the Respondent for mediation and update you on the outcome of the respondent.

4. Scheduling: When both parties agree to attend mediation, we will schedule a mediation session and inform you of the date, time and location.

5. Mediation Session: On the scheduled date, you and the Respondent will meet with our mediator(s). The mediator(s) will facilitate a discussion between both parties, in an attempt to foster greater understanding and possibly an amicable resolution.

6. Outcome: Once an agreement is reached, our mediator(s) will document the terms. You will have the opportunity to review the document before signing it. You will also receive a copy of the signed agreement. If an agreement cannot be reached, we will close the session respectfully. You may choose to explore other options to address the dispute, which may include seeking legal advice or proceeding to file an application with the Courts.

7. Follow-up: If required, the CMC may offer follow-up mediation sessions.

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With scams on the rise, how will be parties verify that the persons writing to the parties are duly authorised Maintenance Enforcement Officers?

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