Does the auto-computed payment apply the latest information from CPF Board? For example, if the ORNS activity starts on the 1st of the month, will the claim use data for that month?
MUP amounts are automatically generated using: (a) CPF Ordinary Wages (OW) data submitted by employers to the CPF Board two to three months before the start of the ORNS activity; and (b) the monthly average of CPF Additional Wages (AW) data submitted by employers to the CPF Board (CPFB) in the last 12 months from the latest CPF OW data used. The CPF data used may not be the most updated because claims are auto-generated one month before your ORNS activity, and CPF contributions are only due by the 14th of the following month.
If there are changes in your CPF contributions between the time MINDEF retrieves the data from CPFB and the time of your ORNS activity, please approach your company’s HR for them to make the necessary adjustments on the “Employee Payment Management” eService on the OneNS Portal. Relevant supporting documents (e.g., payslip for the month of ORNS activity) are required.
Related questions
My employer is not on the DIRECT scheme. If MINDEF pays me less than what my employer has deducted from my salary, what can I do?
My company is not on the DIRECT scheme. Based on MINDEF’s auto-computed amounts, we have to pay our NSmen employees more than what we would need to if we were to deduct their salaries based on the time they are away from work due to NS activity. Can we appeal to get the difference?
My company is on the DIRECT scheme. If the amount MINDEF reimburses to my company is less than what my company would have paid the NSman if he was not called up for ORNS activity, can my company take this difference from the NSman?
What do I need to do to receive my MUP?
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