Back to home

Why did my child not receive the Child LifeSG Credits, or why is it not reflected in my LifeSG digital wallet?

Updated by LIFESG
If you do not see the Child LifeSG Credits in your LifeSG digital wallet, please try the following steps: Step 1: Refresh your LifeSG profile LifeSG may not have your latest Singpass records. Go to LifeSG app → Account → Profile → Refresh and follow the prompts to complete the synchronisation. Step 2: Check who the Child Development Account (CDA) trustee is The Child LifeSG Credits are paid to the child’s CDA trustee via the LifeSG app digital wallet. Please verify the designated CDA trustee on the Family View on Parent Portal Services. If the Change of Trustee application was submitted on or before the eligibility assessment date, the credits will be disbursed to the new CDA trustee’s LifeSG digital wallet once the Change of Trustee is completed. Step 3: Contact MSF if needed If you are the confirmed CDA trustee and still do not see the credits, please contact the Ministry of Social and Family Development directly: Hotline: 1800-111-2222 Email: https://go.gov.sg/contact-lfs

Topics:

Child LifeSG Credits

Related questions

What are the Child LifeSG Credits?

lifesg

Is my child eligible for the Child LifeSG Credits?

lifesg

The Child LifeSG Credits were disbursed, but the amount shown is incorrect or does not reflect properly. What should I do?

lifesg

I am a CDA trustee but I do not have Singpass, can I still receive the Large Family LifeSG Credits?

lifesg

Need more help?

Describe your issues to us.

Contact us