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I’m having trouble paying with my credits at a specific merchant. What can I do?

Updated by LIFESG
Do check with the merchant to find out if they are using a PayNow QR code that’s linked to a personal phone number (instead of their company UEN number). If this is the case, you’ll not be able to use LifeSG to pay with your credits. If the merchant is using a PayNow UEN QR code or a NETS QR code but you’re unable to use your credits to make payment, email us at helpdesk@life.gov.sg. Please include the following details: • merchant name • location • date and time of transaction • your mobile device model and software version

Topics:

National Service (NS) benefits

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