What should I do if I have not received my PIN mailer or address sticker?
If you have not received your PIN or address sticker after 7 days (for local addresses), please request another PIN or sticker via the e-service under 'Enquire Application Status'. After you request a new PIN, the original PIN will no longer be valid. For overseas addresses, the delivery time may be longer.
Related questions
I have submitted a lost Identity Card (IC) replacement application with a change of address and I am unable to verify my PIN. What do I do?
How do I request a new address sticker for my IC?
I have misplaced (or did not receive) my Singpass PIN mailer, what should I do?
Where would my one-time Singpass password (PIN mailer) be sent to?
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