I ordered some items via the internet, and I was informed that my courier (i.e. non-postal) parcel was detained by Customs. Why are the items detained?
In the event that your courier parcel has been detained by the Immigration and Checkpoints Authority (ICA) or any other regulatory authority in Singapore, the authority taking custody of your courier parcel would issue a detention form/notification to your courier service provider which will advise you on the follow-up action required. Please obtain the following information from your service provider and provide such information to the relevant authority if you would like to enquire on the status of the detained courier parcels:
- Shipment details;
- Detention form/ notification issued by the relevant authority; and
- Any other information provided by your agent on the detained courier parcel.
Related questions
Where is my parcel? I ordered some items online and arranged for delivery by post (i.e. SingPost). I have yet to receive my postal parcel. Can Customs let me know the status of my postal parcel and collection procedure?
I have ordered some items via the internet. They have been sent to Singapore by post (for example, via. Express Mail Service). Why are the items retained?
The courier service provider informed me that my parcel is with Singapore Customs. Can Customs update me on the status of my parcel and collection procedures?
Where is my parcel? I am experiencing delays in receiving my courier (i.e. non-postal) parcel from overseas. Who should I call to track the status and find the location of my parcel?
Need more help?
Get in touch