Why did I receive an error message saying I am ineligible for MediShield Life premium discounts when I tried to redeem it?
All Singapore Citizens (SC) or Permanent Residents (PR) covered under MediShield Life (MSHL) or an Integrated Shield Plan, and aged 40 and above, can redeem Healthpoints for MSHL premium discounts.
If you are a SC or PR, you may be ineligible to redeem MSHL premium discounts due to the following reasons (non-exhaustive):
- You have been granted suspension of MSHL premium collection; or
- You are a new SC or PR whose MSHL cover is still being issued. For more details, please refer to your Healthcare Dashboard to check the status of your MSHL coverage.
This information is sourced from CPF
Related questions
How will the MediShield Life premium discounts I have redeemed be used for my MediShield Life premiums?
I have redeemed my Healthpoints on the Healthy 365 app for MediShield Life premium discounts. Can I use it to pay for my dependant’s MediShield Life or Integrated Shield Plan premiums?
Why did I receive an error message saying that my MediShield Life premiums are fully covered by the Government when redeeming my Healthpoints for premium discounts?
What if I am unable to pay for my MediShield Life or CareShield Life (if applicable) premiums?
Need more help?
Get in touch