SMS notifications are changing from 31 August 2025. What’s affected?
From 31 August 2025, non-essential notifications like booking confirmations and unsuccessful ballot results will no longer be sent via SMS.
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Moving forward, notifications will be delivered through the following channels:
Notification | SMS | |
Confirmations for facility bookings | ❌ | ✅ |
Confirmations for placing ballots | ❌ | ✅ |
Confirmations for programme registrations | ❌ | ✅ |
Confirmations for account linking | ❌ | ✅ |
Unsuccessful ballots | ❌ | ✅ |
Successful ballots | ✅ | ✅ |
Updates to programmes | ✅ | ✅ |
Cancellations | ✅ | ✅ |
Refunds and credit adjustments | ✅ | ✅ |
Requests to link account | ✅ | ✅ |
Terminations and suspensions | ✅ | ✅ |
OTPs | ✅ | ✅ |
Related questions
I did not receive an SMS and/or email notification for my child's booking or ballot. Why?
I'm using a non-Singapore mobile number for MyActiveSG+ and I haven't received any SMS notifications. Why?
When will the balloting results be announced? What should I look out for in the email notifying me of a successful ballot?
When will I receive an SMS reminder for my appointment?
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