I did not receive an SMS and/or email notification for my child's booking or ballot. Why?

Question

Accepted Answer

Only the parent who booked or balloted on behalf of a child will receive an SMS and/or email notification. However, the other parent of the child can still log in to their MyActiveSG+ account to view their child's:

Pending ballots
Ballot results
Upcoming bookings

If you encounter any issues, please reach out to us for support at https://go.gov.sg/activesg-feedbackform.

I did not receive an SMS and/or email notification for my child's booking or ballot. Why?

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