Can I submit a complaint against the community pharmacy and pharmacy in hospital?
The SPC can only consider complaints against pharmacists and is not empowered by law to look into complaints against any healthcare institution(s).
Community pharmacies and retail pharmacies in healthcare institutions are regulated under the Health Products (Licensing of Retail Pharmacies) Regulation by the Health Sciences Authority (HSA), and hospital pharmacies are regulated under the Private Hospitals and Pharmacy Clinics Act by the Ministry of Health (MOH). You may wish to contact and address your feedback/complaints to HSA or MOH where appropriate.
Related questions
How do I lodge a complaint against a pharmacist?
My pharmacist/clinic/hospital has charged me an amount for the prescription drugs. Can I ask if this amount is correct? Can they charge me this amount?
Can SPC help me to assess whether there are grounds for me to lodge a complaint?
I do not have the name/full name of the pharmacist(s). Can SPC help me to obtain the name(s)?
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