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How long will it take for my complaint to be looked into?


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Updated by SMC

The Inquiry Committee has six weeks to decide if a complaint should be dismissed or referred to a Complaints Committee (“CC”) to inquire into the matter and direct one or more investigators to investigate the matter. 


Should a complaint be referred to a CC, it can take more than six months for the CC to complete its inquiry, depending on the complexity of the matter. If the subject matter of the complaint involves external proceedings such as a police investigation, a Coroner’s inquiry or Court proceedings, the CC will usually wait for such findings before making a determination on the case. 


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