10 questions
Trouble logging in
Why can't I request or use a PIN mailer?
I cannot log into my Singpass account when using agencies digital services. What do I do?
I can't seem to log in to certain digital services using Singpass app despite having set it up. Why is this so?
What should I do if I face difficulty logging into a government mobile app with Singpass?
I logged in with Singpass and faced Auth-E0001 error. What should I do?
I did not receive a One-Time Password after multiple requests. What should I do?
Why can't I access my account after multiple login attempts?
After I scan the QR code on the Singpass login page, my Singpass app launches and there is a message stating that “this request has expired”. What should I do?
What should I do if the QR code is unresponsive and I see a message asking me to download the Singpass app, even though it's already installed?
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