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I am unable to scan my Singpass Digital IC barcode at counters/kiosks. Why is this so?


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Updated by SINGPASS

The Digital IC barcode has been enhanced to accommodate different device bezels.

Unsuccessful barcode scanning may also be due to the use of incompatible barcode scanners, which at times are unable to read accurately due to light interferences or anti-reflective coating/protectors.

To increase the chances of successful scanning, you may like to try adjusting the screen brightness or the phone's angle during scanning.


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