I have just obtained a new pass issued by MOM. I used it to apply for Singpass, but encountered the error message 'You have entered an invalid Name/ Singpass ID/ Date of Issue'. Why is this so?

Question

Accepted Answer

Your new records with MOM may take some time to be updated in the Singpass system. Please try again after 24 hours.

I have just obtained a new pass issued by MOM. I used it to apply for Singpass, but encountered the error message 'You have entered an invalid Name/ Singpass ID/ Date of Issue'. Why is this so?

Topics:

Related questions

I received an error message saying that the mobile number I provided is already registered and cannot be used for Singpass with my account. What should I do?

I encountered error 88-S15-EG-20 on the Singpass app. What should I do?

I encountered error 88-UP16-XX / 98-UP021-XX on the Singpass app. What should I do?

After I scan the QR code on the Singpass login page, my Singpass app launches and there is a message stating that “this request has expired”. What should I do?

Need more help?