If you're having trouble registering or logging in to Singpass, here are some common issues and solutions:

Steps to download and set up my Singpass app

Note: If you are a Singpass Foreign User Account holder, use this guide instead.

Download the Singpass app from the official app stores:
- Official app stores:
  - For Apple iOS devices: App Store
  - For Android devices: Google Play Store
  - For Huawei devices: AppGallery
- Check that the developer is Government Technology Agency before you download the app.
  
  Security advice 🔒
  - Always check that the developer is Government Technology Agency before you download the app.
  - Do not download government apps from third-party websites as you could infect your device with malware!
Launch the Singpass app
- Read the Terms & Privacy statement and tap “I Acknowledge”.
  Tap or swipe through the introduction screens for a quick overview of the Singpass app.
Log in to your Singpass account
Enter your Singpass ID and password.
Your Singpass ID is your NRIC/FIN by default. If you forgot what it is, you can click here to retrieve it.
Forgot your Singpass account password? Click here to reset it.
- Tip 💡
  - Don’t have a Singpass account? You can click here to register.
  - Singpass Foreign Account (SFA) user? Click here and follow the instructions in the link.
Verify your identity
- After successfully logging in to your Singpass account, you will be prompted to verify your identity.
  - For local users with a mobile number registered with Singpass:
    - Enter the SMS One-Time Password (OTP) sent to your mobile number.
    - Perform a face scan enabled by Singpass Face Verification to verify your identity.
  - For local users without a mobile number registered with Singpass:
    - A one-time PIN will be sent to your registered address
    - Enter the one-time PIN to verify your identity
  - For overseas users:
    - Perform a face scan enabled by Singpass Face Verification to verify your identity.
  Tip 💡
  - If you have deactivated your phone’s front-facing camera and would prefer not to turn it on for Singpass Face Verification, you can request for a PIN mailer instead. Click here to learn more.
Check and confirm your identity details
- Read the details, select the checkboxes and tap on "Continue".
Create a six-digit app passcode
- You will enter this passcode when accessing services using the Singpass app. It does not replace your Singpass account password.
Set up biometric authentication (optional)
- Depending on the available authentication function on your smartphone, you may choose to enable biometric authentication instead of typing your app passcode (e.g. fingerprint, face, etc.).
Complete the setup
- Follow the remaining instructions to enable notifications (if preferred) and learn how to log in using the Singpass app.

Your Singpass app is now ready for use

Try logging in to a service using your Singpass app by tapping or scanning the QR code.
You can also use the Digital IC on your app at government counters!

Why does the Singpass app support only strong biometrics?

Related questions

What precaution should I take if I want to use fingerprint authentication / face recognition for my Singpass app?

I was prompted to perform an additional verification during setup of my Singpass app. This was not required previously. Why is there a need for this additional step?

I have been logging in to services using Singpass 2FA. Why am I suddenly prompted to perform an additional security verification using Singpass Face Verification for logins?

Will the Singpass app replace my existing Singpass 2FA methods?