I am a Donee appointed under a Lasting Power of Attorney (LPA) or a Court-appointed Deputy. Can I set up the Multi-User SMS 2FA for the secondary user without needing the secondary user to be physically present?
Yes, the secondary user does not need to provide consent and does not need to be physically present in this case, if he/she lacks mental capacity.
The Donee appointed under a Lasting Power of Attorney (LPA) or a Court-appointed Deputy should set up their Multi-User SMS 2FA by submitting the LPA document and a medical report certifying the Donors loss of mental capacity, or the Deputyship court order via the links respective links below:
Donees with LPA: [https://go.gov.sg/multi-user-donee]
Deputies with a Court Order: [https://go.gov.sg/multi-user-deputy]
The Singpass Helpdesk will contact you at the email address provided in the application form after your application has been processed, or if more information is required.
Please allow up to 10 working days for the Singpass Helpdesk to process the documents and reach out to you.
Related questions
I am a Donee appointed under a Lasting Power of Attorney (LPA). What are the documents I have to submit in order to set up Multi-user SMS 2FA on behalf of the Donor?
What if the secondary user is unable to provide consent as he/she has lost mental capacity?
I am the appointed donee/deputy for my next-of-kin. How do I request for the Yearly Statement of Account (YSOA) on behalf of my next-of-kin?
How can I sign up for the Multi-user SMS 2FA service?
