How can I sign up for the Multi-user SMS 2FA service?

Both the primary and secondary users of the mobile number are required to present their NRIC/FIN to verify their identities and consent to the terms of the arrangement at any of the Singpass counters islandwide to activate this option. A video call can be arranged with the Singpass Helpdesk for users who are not able to visit our Singpass counters.

Primary users can link their mobile number with up to six (6) secondary users. However, as a security feature, the secondary users account can only be linked to one mobile user at any one time.

This arrangement of having both parties present to verify their identities and consent to the terms of the Multi-User SMS 2FA setup is necessary to safeguard the interest of our users and to avoid any potential misuse.

To schedule a video call with the Singpass Helpdesk, please click here.

Is this service available when either or both users are based overseas?

This service is available as long as the mobile number is locally registered, i.e., starts with +65. Users who are not able to visit Singpass counter can present their NRIC/FIN to verify their identities and activate Multi-User SMS 2FA over a video call with the Singpass Helpdesk.

Please contact Singpass Helpdesk to set up a video call.