What should I do if I see unrecognised transactions in my SG Culture Pass transaction history?
SG Culture Pass credits are linked to your personal Singpass account and can only be accessed by logging in securely. If you notice unrecognised transactions or believe your credits have been wrongfully claimed, please contact the SG Culture Pass Help Centre at +65 6338 3632.
We will investigate the issue and assist you accordingly.
Help Centre Operating Hours:
Monday to Thursday : 8.30am to 6.00pm
Friday: 8.30am to 5.30pm
Saturdays, Sundays and Public Holidays : Closed
Related questions
I received an SMS asking me to key in my Singpass and personal details to claim my SG Culture Pass Credits. What should I do?
How do I use my SG Culture Pass credits to offset my ticket purchases?
Can I ask a friend or family member to claim SG Culture Pass credits on my behalf?
What happens if I accidentally delete the SMS containing the login details?
Need more help?
Get in touch