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I am unable to enable my call blocking extension on iOS

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iOS users may have trouble enabling their call blocking & identification extension for ScamShield. Before you report the issue, please ensure you have carried out the following steps:

  • Updated the ScamShield app version to the latest available version on iOS App Store (ver 3.0.1).

  • Tried to re-enable the call blocking setting (even if you have the latest version).

Our team is working on issuing a permanent fix for the call blocking permission issue and we will be rolling out this fix over the next few weeks. We are also aware that not being able to enable call blocking permission will prevent you from reporting a scam via the ScamShield app. While this issue is being fixed, if you would like to report a scam, please use our Report a Scam form to report any scam messages or phone calls.

If you have submitted feedback, we will be in touch with you as soon as a fix is rolled out.


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