Non-Amex cards

If your card is being declined, try the following steps in order:

1. Check that your card is activated.

2. Remove and re-add your card, or try a different card.

3. Restart the app.

   • Close it fully, then relaunch it. Also ensure your phone's operating system and the Parking.sg app are both up to date.

4. Contact your card-issuing bank and provide them with the following details:

   • Card name and type (e.g. POSB Passion Debit Card)

   • Exact date and time of the failed card authorisation attempt

   • Let them know the card authorisation on "Parking.sg" failed

   • The error message you encountered (e.g. "Your card is declined")

If this issue persists even after contacting the bank, please write in to the Parking team

American Express (Amex) cards

Some American Express cards may be declined when added to the Parking app due to a backend integration issue. Our team is actively working with our partners to identify the exact cause of this.

In the meantime, we recommend using an alternative card to pay for your parking session