• After completing your payment, a “Payment Success” page will be displayed to confirm that your transaction has been processed successfully.

• A Payment Confirmation email and a Booking Confirmation email will be sent to your registered email address. Please check your inbox and/or junk mail folder.

• You may also check your bank or card statement to confirm that the payment has been deducted.

If your payment was unsuccessful, please try the following:

• Disable the pop-up blocker on your internet browser (For steps on how to disable the pop-up blocker, click here)

• Clear your browser cache (For steps on how to clear your browser cache, click here)

• Restart your browser

• Re-book/ Re-register for the product (e.g. course, events, facility etc)

If the issue persists, please submit a screenshot of the error via www.pa.gov.sg/feedback.

If payment was successful but booking confirmation was not received, please contact us via www.pa.gov.sg/feedback and provide:

• PA reference number

• Product code

• Date and time of booking

• Relevant details for investigation