• After completing your payment, our website will display a 'Payment Success' page to confirm that your transaction has been processed successfully.
  

• A Payment Confirmation email and a Booking confirmation email will then be sent to your registered email address. Please check your inbox for this confirmation.

• You can check your bank statement to verify if the payment has been successfully deducted.

• If your payment was unsuccessful, follow the steps below:

- Disable the pop-up blocker on your internet browser (For steps on how to disable the pop-up blocker, click here)

- Clear your browser cache (For steps on how to clear your browser cache, click here)

- Restart your browser

- Re-book/ Re-register for the product (e.g. course, events, facility etc)

• If the problem persists, please send us a full screen capture of the error/ issue you have encountered via www.pa.gov.sg/feedback.

• If your payment was successful and you have received the payment confirmation email but not the booking confirmation email, please inform us via the www.pa.gov.sg/feedback. Kindly include the PA reference number (which can be found in your payment confirmation email), product code (e.g. course code/ event code), date/ time of attempted booking and any other relevant information to facilitate our investigation.