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How is the refund being done through ez-recover when I lost my PAssion card?



Step 1:

Provide us your Name, NRIC/FIN/Passport No, Date of Birth, Contact and Address for verification and PA will liaise with EZ-Link Pte Ltd to de-activate your card from misuse.(Note: De-activation is permanent and card cannot be reinstated for security purposes. It will take up to 48 hours from the time of reporting the lost card for the ez-link function to be blocked by EZ-Link Pte Ltd)

Step 2: Go to the nearest Community Club (CC) for us to assist you with a replacement card at $7.50

Step 3: Complete the 'EZ-recover application for PAssion EZ-Link Card' form available at the CC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC office.)

Step 4: Email National Library Board (NLB) at enquiry@nlb.gov.sg to report loss of PAssion Card if you are a registered NLB user. Alternatively, you can drop by your nearest CC to report the loss of your PAssion Card and to file for any refund (at best efforts by EZ-Link Pte Ltd).

Click here to locate CC.

The recovery is done on best effort basis and processing will take up to 28 working days from date of submission of completed forms and documentation.

[TEMPORARILY UNAVAILABLE] For refund option to transfer the recovered monies to another Card, you will receive a notification letter to proceed with the transfer of refund to the new Card within 3 months, failing which you will have no further claim to the refund monies.

For enquiries, please call PA Contact Centre at 6225 5322 (8am to 6pm, Mondays to Sundays, excluding Public Holidays).

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