Upon receiving a complaint, the OOB will review and decide on the following outcomes –

1. Dismiss if there are no merits;

2. Refer for a formal inquiry if necessary, which will be held by an inquiry committee as appointed by OOB; or

3. Mete out any one or more of the disciplinary measures to the registered optometrist or optician below

   a. Censure;

   b. Impose a penalty not exceeding $10,000;

   c. Order that the registration be subject to such conditions as may be imposed by the Board for a period not exceeding 3 years;

   d. Suspend registration for a period not exceeding 3 years;

   e. Cancel registration.