As required for the investigation, the registered optometrist or optician may be called upon to answer any allegation made against him/her, and if so, the complaint [including your identity and the details of your allegation(s)] must, by law, be provided to the registered optometrists and optician.

OOB may also access your optical/patient records with the practitioner(s) during the investigation process, but all such documents will remain confidential and not be disclosed to other unauthorised parties, except as required by law.