By law, OOB regulates the practice of registered optometrists and opticians in Singapore. To find out if a person is registered, you can refer to the “Professional Search”.

If you have grounds to suspect professional misconduct or the lack of physical or mental fitness of a registered optometrist or optician to practise, you may lodge a complaint with OOB for disciplinary review.

If the person serving you is not a registered optometrist or optician, you may report to Ministry of Health (MOH) for enforcement actions.

OOB is not the right entity to approach if you are seeking a refund or compensation. If you are unsatisfied with an optical product purchased and would like to seek a refund, a possible avenue to consider is the Consumers Association of Singapore (CASE). If you are seeking damages or financial compensation, a possible avenue is filing a civil suit. Depending on the quantum of the claim, you may have to file it in either the High Court or in the State Courts. You would have to seek independent legal advice should you decide to pursue this option.