I am unable to download the death or stillbirth certificate because the service is down. What should I do?
You'll have to wait for the service to be back up again to download the death or stillbirth certificate.
Meanwhile, you can ask the hospital or doctor for a Confirmation of Death (COD) or Confirmation of Stillbirth (COS) document.
You can use this document to:
book an HDB wake space with the town council
If you're having trouble applying for the permit to bury or cremate, call NEA at their 24-hour hotline 6225 5632.
We're sorry for the inconvenience in this time of loss. Do check back again later to download the death or stillbirth certificate. You should do so within 30 days from the date of death or stillbirth.
Related questions
I received a Confirmation of Death (COD) or Confirmation of Stillbirth (COS) document. What should I do?
I was unable to download the digital death or stillbirth certificate as I was told the record cannot be found. What should I do?
What do I do if I am unable to apply for a permit to bury/cremate with a Confirmation of Stillbirth?
What document will I receive from the hospital or doctor who registered the death?
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