I edited my email address in the "Manage Payment Details" form in the Government-Paid Leave (GPL) Portal. Why is the updated email address not reflected in my GPL application?
Email addresses updated in the "Manage Payment Details" form are used exclusively for payment-related notifications. These updates do not automatically carry over to your GPL application forms.
How email addresses work in the GPL Portal
For GPL applications, your email address is automatically retrieved from MyInfo. To avoid processing delays, ensure that the details you submit match your MyInfo profile.
If you want to use a different email address for your GPL application
Edit the email address field directly within the individual application form. Note that details provided in the GPL portal are intended solely for their respective purposes and remain separate from your MyInfo account.
If you want to permanently update your email address
Visit Singpass to update your email address in MyInfo. This will ensure your updated email address is used for all future GPL applications.
Important note
Discrepancies between your submitted application details and your MyInfo records may result in missed notifications and delays in application processing.
Related questions
Why does the bank account shown in the Government-Paid Leave (GPL) Portal differ from my previous applications? How do I change it?
How does MyInfo work in a Government-Paid Leave (GPL) application?
I edited my email address in the ‘Manage Payment Details’ form in the Government-Paid Leave (GPL) Portal. Why is the updated email address not reflected in the GPL application?
If I edit/change my details in the Government-Paid Leave (GPL) Portal, will the details be updated to MyInfo database?
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