I edited my email address in the ‘Manage Payment Details’ form in the Government-Paid Leave (GPL) Portal. Why is the updated email address not reflected in the GPL application?
Email addresses updated in the 'Manage Payment Details' form within the Government-Paid Leave (GPL) Portal are used exclusively for payment-related notifications. These updates do not automatically carry over to your GPL application forms.
For GPL applications, your email address is automatically retrieved from MyInfo when available. To ensure data consistency and prevent processing delays, applicants are strongly encouraged to submit information that matches the details reflected in their MyInfo profile.
If you wish to use a different email address specifically for your GPL application, you must edit the email address field directly within the individual application form. Please note that any details provided in the GPL portal are intended solely for their respective purposes and remain separate from your MyInfo account.
Should you wish to permanently update your email address in MyInfo for future applications, please visit Singpass to make the necessary changes to your profile.
Discrepancies between submitted application data and MyInfo records may result in failure to receive important notifications from the system, potentially causing confusion and delays in application processing.
Related questions
Why does the bank account shown in the Government-Paid Leave (GPL) Portal differ from my previous applications? How do I change it?
Can I provide details that are different from MyInfo in the Government-Paid Leave (GPL) Portal?
If I edit/change my details in the Government-Paid Leave (GPL) Portal, will the details be updated to MyInfo database?
Why have I been logged out from my session in the Government-Paid Leave (GPL) Portal?
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